Customer Services

At RiceTec, we aim for the highest rate of customer satisfaction possible. We know that satisfied customers are the best sales people we have. While there is no perfect product and processes can always be improved, we strive to be the best when it comes to providing service to our customers, in the field and elsewhere.

Our Customer Service department consists of our dedicated staff of trained and experienced professionals that are here to answer your questions and help deal with product concerns. While we do not aim to help create customer complaints, we want to make it easy for our customers to voice complaints, then get them resolved quickly and in a fashion that exceeds satisfaction for all parties and increases customer retention for the future.

RiceTec Customer Service works in a schedule that is months ahead of the growing season to make the seed ordering, shipping, and documentation more timely and easy for our customers. They help produce programs such as the Seed Return Program and Stand Guarantee Program more simple and improved each year for customer use. They also work with FarmPlan and our Service Partners to give our customers options and improved terms of sale.

Selling the grain produced from rice seed planted now requires much documentation, and our Customer Service department works diligently to supply the necessary information.

The Logistics branch of Customer Services constantly strives to more efficiently and consistently ensure that our customers receive their seed orders on time and correctly, with the proper documentation to accompany the order. Currently, we work with local certified conditioners and distributors across the MidSouth and Coastal rice producing areas that know the rice business and are devoted to delivering a quality end product in a timely fashion.

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